Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, and telephone number, that you voluntarily give to us when you register with the Site, book a class, purchase a membership, or when you choose to participate in various activities related to the Site. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Payment Information

When you make a purchase, payment information is collected and processed by our secure payment processor, Stripe. We do not store your full credit card details on our servers. Stripe handles all payment data in accordance with PCI DSS standards.

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

2. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account
• Process your bookings, purchases, and payments
• Send you booking confirmations and class reminders
• Email you regarding your account or membership
• Send you our newsletter and updates (with your consent)
• Enable user-to-user communications via our WhatsApp community
• Respond to your enquiries and provide customer support
• Monitor and analyse usage and trends to improve your experience
• Prevent fraudulent transactions and protect against criminal activity

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe), data analysis, email delivery, hosting services, and customer service.

Business Transfers

If we reorganise or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Data Protection Rights

Under UK data protection law, you have the following rights:

• The right to access - You have the right to request copies of your personal data
• The right to rectification - You have the right to request that we correct any information you believe is inaccurate
• The right to erasure - You have the right to request that we erase your personal data, under certain conditions
• The right to restrict processing - You have the right to request that we restrict the processing of your personal data
• The right to object to processing - You have the right to object to our processing of your personal data
• The right to data portability - You have the right to request that we transfer the data that we have collected to another organisation, or directly to you

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@movemama.co.uk.

6. Cookies and Tracking

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customise the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

7. Children's Privacy

The Site is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@movemama.co.uk.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at: